LBS Connect · Privacy
Your information
in our inbox.
This notice describes how Lweendo Business Solutions handles information in LBS Connect.
Who is responsible
Lweendo Business Solutions operates LBS Connect and decides how information in its team inbox is used. Contact us at lbsnetworks@outlook.com with questions about your information.
Information the app handles
- Conversations: WhatsApp phone numbers, available profile names, message text, timestamps, message identifiers and delivery or read status. Unsupported message types may appear as a placeholder.
- Work records: internal notes, conversation assignments, follow-up status and business details entered by authorized team members.
- Team accounts: names, phone numbers, account roles, password hashes and account-access records.
- Security and operations: session information, login-attempt records and records of actions used to protect access and avoid duplicate changes or messages. Hosting systems may also keep operational access and error logs.
Why information is used
We use this information to receive and answer enquiries, coordinate work between authorized staff, maintain business records, protect accounts and operate the service.
Who can access information
The inbox owner can access all conversations. Other active team members can access conversations assigned to them. Authorized administrators manage accounts and the service.
LBS Connect is hosted on TMDHosting infrastructure. WhatsApp messages pass through Meta's WhatsApp services. These providers handle information needed to host the service or deliver messages. Their services may involve processing outside Zambia.
Cookies and suggestions
The web app uses session and security cookies for sign-in and request protection. The current app does not include advertising or third-party analytics code. Its suggested actions use local matching rules; the current suggestion feature does not send conversations to an external AI service.
Retention and deletion
The pilot currently has no automatic age-based deletion schedule. Records remain stored until an authorized administrator removes them. Backups can contain earlier copies of records.
You can ask us to review, correct or delete information associated with you. We will verify the request, explain any information that must be retained, and address copies in active records and backups as part of that review. See how to request deletion.
Security
The app uses encrypted web connections, password hashing, account permissions and signed WhatsApp callbacks. Access to the inbox requires an active team account. These safeguards reduce risk but cannot guarantee that a service will never experience a security incident.
Contact and updates
Contact lbsnetworks@outlook.com for support or privacy requests. We will update this notice when the service's data handling changes.